Warranty & Service Policy
Last Updated: November 14, 2025
Please submit your service request below with photos, and our team will review it and provide a response as soon as possible. A site visit fee of $250 is due on all service visits for installations past 90 days. If service is determined to fall under our limited warranty, no additional costs will be incurred.
Warranty Coverage
2-year labor warranty on all installations
Premium turf products backed by a 16–25 year manufacturer’s warranty.
Warranty Exclusions
Normal wear and tear such as wrinkling, matting, or minor seam shifts over time
Weeds or odors that develop after installation
Heat damage from window reflections, fire pits, grills, or other high-temperature sources
Sprinkler or irrigation problems that occur after we complete installation
Rules or restrictions from HOAs, cities, or impervious cover limits
Weather events like floods, fires, wind, or fallen branches
Damage from pets, wildlife, or misuse (digging, chewing, or unusual wear)
Underground issues such as irrigation lines, wires, or pipes that weren't disclosed prior to installation
Service Visit Policy
All site visits require a $250 fee.
If the issue is covered under warranty, the fee is refunded or credited.
If the issue is not covered, the fee covers inspection, and any repair work will be quoted separately.